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Managed IT Services – Everything You Need To Know

What are managed I.T. services?


Managed I.T. services means that someone takes the responsibility for the day to day support of your I.T. environment.

Think of a managed service provider (MSP) as an outsourced I.T. department for your business dedicated to looking after your technology stack.


What does a managed service provider like Cicom® actually do?

  • Phone and remote support for computer and I.T. issues.
  • Monitoring your I.T. environment.
  • Provide platforms for mitigating data loss and downtime.
  • Performing software updates for workstations and servers.
  • Implementing and monitoring security for your network, email and workstations.
  • Performing configuration changes and onboarding/offboarding staff.
  • Installation and support for your I.T. hardware.
  • Guidance and advice for implementing technology.


What managed services can Cicom® deliver for my business?

IT Helpdesk Support

At the heart of Cicom’s operation you will find our IT helpdesk support.

Your staff can easily raise job requests via our dedicated desktop application.

No need to pick up the phone, or if you would prefer you can call our helpdesk to have your ticket lodged in person.

Server and Workstation Monitoring

We can remotely support any of your IT devices, from any location, within moments, which means we don’t need to be onsite to fix issues or errors.

With instant and remote access and monitoring, we have the ability to run scripts, execute tasks and check alerts. This can also be done after business hours if necessary to avoid disruption.

File Backup and Data Recovery

Protect files and folders with secure and scalable file and folder backup service that is designed to efficiently protect SMB’s and recover data across devices such as workstations, laptops, and file servers.

For more critical tasks use our dedicated hardware backup devices to image your servers or critical infrastructure both locally and, in the cloud, with the option to boot from the backup device in case of extended downtime.

For those businesses heavily dependent on email, we have modern and granular backup options for your Office365 or GSuite environment. An independent backup of your mail environment is part of a solid data backup solution.

Cloud File Sharing

Traditional file servers are fast becoming obsolete.

Users everywhere are increasingly expected to work and collaborate anywhere, on any device.

Our cloud file sharing solution is purpose-built for the needs of today’s digital and mobile workforce and is designed to ensure secure and permissions based collaboration.

Microsoft 365

Cicom can procure, deploy and manage your Microsoft 365 subscriptions for world class email and Office applications to keep you concentrating on your business.

IT Advice

Cicom can provide professional IT advice & IT consulting on the rapidly evolving I.T. landscape.

It is hard to keep abreast of the new technologies, security threats, data protection and I.T. Governance issues that plague small to medium business.

We are here to help and you can contact us for IT assistance and advice at any time.

VOIP Phone Systems

Cicom can design and manage a business grade VOIP phone system tailored to fit your operation.

All with local support from our team and competitive call costs.

Cyber Security

Cicom provide leading class cyber security from Sophos labs with choices in endpoint protection for workstations and servers, mail filtering for malicious email and monitored firewalls to keep your local network safe.

Hardware Procurement

Cicom provides industry leading hardware to our clients via our integrated online procurement portal. It is essentially an I.T. shop for businesses.

Clients can create their own purchase orders, view available items, check pricing or produce a sales order direct to Cicom.

Check out our Online IT Store to view the range and order online.


What are the benefits of using managed I.T. Services?

Avoid in-house employee issues & save money

The cost to employ an in-house I.T. specialist can be large.

You need to pay wages and super, cover their holidays and kit them out with all the software and hardware tools required to support the I.T. environment.

It’s not only the cost limitation, in todays tight labour market, finding the right person for the job can be an onerous task.

The obvious solution is to outsource your I.T., paying for what you consume and supported by a stable, consistent experience.

Access to dedicated helpdesk environment

At the core of managed service providers is the dedicated IT helpdesk.

MSPs spend time and energy honing their support environment to focus quickly and clearly on the issues at hand, efficiently logging your issues and allocating them to experienced technicians.

Clear support agreements

To help outline the responsibilities of the provider, support agreements are used to clearly identify what the obligations are to the client.

It sets a clear framework for response times, costs and resolution of issues, providing piece of mind for your I.T. support infrastructure.

Pay for what you consume

Most managed service providers provide solutions on a per user or per device basis. This is an effective means of only paying for what you need.

Need extra services for a growing business environment? No worries.

Need to remove some services due to downsizing? Not a problem.

This allows you to react quickly to changing commercial scenarios that may affect your business from time-to-time.

Experienced staff, cutting edge software tools

When you choose a managed service provider, you gain access to experienced staff who’ve had exposure to a wealth of I.T. knowledge.

To replicate this within your own business would take years of exposure and on-going training for staff members that may leave your business at some point.

Managed service providers have experience in current and emerging cloud technologies used globally and are constantly renewing and upgrading their I.T. tools and technology stacks.

Be informed “not in the dark”

For too long, many businesses have neglected I.T.

A managed service provider will put your I.T. issues front and centre by advising you on the current security and data threats to your business and the cost of ignoring them.

You have access to advice on modernising your I.T. stack in an everchanging world with candid advice required to keep abreast of the risks.


Have you got some questions about Managed IT Services?

If you’re thinking managed services are for you or have some questions, we would love to take your call.

Contact us online or reach out to Mark O’Shea or Clinton Carey at Cicom on 1300 324 266.

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