Refund Policy

Our goods and services have guarantees that cannot be excluded under Australian Consumer Law. In the event of a problem with a service or hardware inside the guarantee period we follow Australian Consumer Law.

Refund or Replacement

You can choose a refund or exchange if an item has a major problem. This is when the item has a problem that would have stopped someone from buying the item if they had known about it, is unsafe, is significantly different from the sample or description, doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Change of Mind

We are not required to provide a refund or replacement if you change your mind. Where possible we work with you to provide a solution.


For major failures or non-delivery of a service you are entitled to:

  • Cancel your service or contract with us
  • Or a refund for the unused portion of the services or compensation for it’s reduced value.

We may ask you for a written request for cancelation of a service.

Faulty Goods Return

If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. Proof of purchase may be your original register receipt, invoice, credit card statement or any other form of evidence.

Cicom may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. Cicom reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse, neglector accidental damage.

Please note: During the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair.

Manufacturer Assistance

Most manufacturers have support centres designed specifically to deal with issues in relation to their products and may be able to provide a quicker assessment of, and remedy for, any issue with your purchased product. You may, therefore, prefer to contact the manufacturer directly although you are not obliged to do this. If at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact Cicom directly. Cicom may also return the product to the manufacturer to determine the nature of the problem and subsequent repair.


Cicom understands the value of privacy for our customers. Please be aware that data (including, but not limited to, documents, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted or a backup performed before the product is returned to Cicom.

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