With a passion for domestic computer repairs and retail, Clinton Carey founded Country IT in 2004.
Operating single handedly in 2007, Clinton reached out to small business owners who possessed personal computers that he was tasked with repairing.
Fostering positive relationships with business owners through these connections, IT support for business flourished.
Early in 2011 Country IT saw a new business partner in Michael Greentree. Michael drove extra focus toward increasing commercial clientele.
However, the service model in place through to 2015 was underpinned by a reactive “break-fix” engagement with domestic and business clients. This meant waiting for a problem (break) to occur then billing for the time it took to repair (fix).
Introducing managed services
Things changed from 2015 with a move to build a managed services platform.
Country IT began, step by step, client by client, rolling out a monthly program comprising labour, backup, remote management, help desk support, antivirus and email services.
Naturally, this was a time consuming process, requiring customer education on the benefits of user-based IT support via a monthly billing schedule.
New employee boosts business relations
Mark O’Shea joined the business in 2018, bringing wide experience in both local government and non-government sectors. Mark has continued scaling up and forming ties with commercial organisations.
Trent Imeson – Technical Lead
Trent is our go to technician for new solution testing and development. Trent leads implementation of emerging technologies for Cicom® to ensure our tools and systems remain current.