Cicom Refund Policy
Our goods and services have guarantees that cannot be excluded under Australian Consumer Law. In the event of a problem with a service or hardware inside the guarantee period we follow Australian Consumer Law.
Refund or Replacement
You can choose a refund or exchange if an item has a major problem. This is when the item has a problem that would have stopped someone from buying the item if they had known about it, is unsafe, is significantly different from the sample or description, doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Change of Mind
We are not required to provide a refund or replacement if you change your mind. Where possible we work with you to provide a solution.
For major failures or non-delivery of a service you are entitled to:
- Cancel your service or contract with us
- Or a refund for the unused portion of the services or compensation for it’s reduced value.
We may ask you for a written request for cancelation of a service.
Faulty Goods Return
If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. Proof of purchase may be your original register receipt, invoice, credit card statement or any other form of evidence.
Cicom may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. Cicom reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse, neglector accidental damage.
Please note: During the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair.
Most manufacturers have support centres designed specifically to deal with issues in relation to their products and may be able to provide a quicker assessment of, and remedy for, any issue with your purchased product. You may, therefore, prefer to contact the manufacturer directly although you are not obliged to do this. If at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact Cicom directly. Cicom may also return the product to the manufacturer to determine the nature of the problem and subsequent repair.
Cicom understands the value of privacy for our customers. Please be aware that data (including, but not limited to, documents, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted or a backup performed before the product is returned to Cicom.
Cicom is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles(APPs) contained in the Privacy Act 1988(Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of theAustralian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addressesand phone numbers.
This Personal Information is obtained in many ways includingbut not exclusive tocorrespondence, by telephone, by email, via our website www.cicom.com.au, from your website, from social media and publications, from other publicly available sources, from cookies, from tools and applications we install and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membershipof a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and fromunauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Cicom will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.In order to protectyour Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policymay change from time to time and is available on our website.
A: 116 Barker St Casino NSW 2470
P: 1300 324 266