IT Helpdesk
Our helpdesk team is only ever a click away. Our agreements give you access to our helpdesk technicians. Our team are focused on ticket resolution and employ industry renowned software to monitor, measure and react to inbound tickets.
Cicom customers can call our 1300 324 266 number or place tickets simply by using a desktop app. Logging your problem with Cicom is easy and our proactive technicians make ticket resolution our number one priority.
Access IT HelpDeskFlexible Agreements
We understand that not all businesses are the same. That’s why we give clients the option of purchasing labour in blocks or paying a fixed monthly cost for support. The choice is yours.
Cicom will clearly outline what services and products you are purchasing at the time you start your agreement, giving you peace of mind in what you are purchasing. We also understand that businesses change or grow with time, so virtually all Cicom’s services are month to month. Need further services or don’t require some, no problems!
OUTSOURCE YOUR ITServer and Workstation Monitoring
We understand it can be a challenge to manage your company’s IT systems, however, we’re here to help. We’re dedicated to providing premier monitoring and management services of your technology assets, delivering better service and greatly reducing any potential for downtime or disruptions to your operations.
We can remotely support any of your IT devices, from any location, within moments, which means we don’t need to be onsite to fix issues or errors. With instant and remote access, we have the ability to run scripts and execute tasks, even after business hours if necessary to avoid disruption.
Microsoft 365
Microsoft 365 delivers the power of cloud productivity to businesses of all sizes, helping save time, money, and free up valued resources. The Microsoft 365 and Office 365 plans combine the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft’s next-generation email, communications and collaboration services—including Microsoft Exchange Online, Microsoft SharePoint Online and Microsoft Teams—to help users be productive from virtually anywhere through the internet.
Cicom will procure, deploy and manage your Microsoft 365 subscriptions to keep you concentrating on what you do best -your business!
Discover Microsoft 365 IntegrationsRewired
Chasing what’s new and shiny in cyberspace?
Looking to rewire outmoded IT habits and methods?
Ready to update and not certain where to begin?
Read our blog and stay ahead of your game!