Have questions? Chasing an explanation? Need help? Reach out to us. Lodging a support query with us is now easier than ever.
Stop wasting energy on diversions. Choose OPEN!
Are your staff frittering away precious time on IT dramas and distractions? A dedicated help desk support services makes superior business sense. We have just the ticket. Manageable job tickets that is. Open a job ticket with us and refocus your business intent.
Backstory blues? We listen.
Once we understand the chafe of your dilemma, we ensure our answers are straightforward. The result? You move on better job performance from your staff.
Delete those unwelcome diversions and distractions. How? Choose a dedicated helpdesk for your business IT systems. Our helpdesk technicians will back you all the way.
Task ticketing ensures we swiftly monitor, measure and react to your requests. With our blue ribbon ticketing system in place and skilled technicians standing by to support you, we lead you from woe to go in a professional manner.
Defining technician responsibilities is a key part of our problem resolution process. We use several effective ticket assignment strategies to share duties and clarify ownership for effective resolution of your query.
Rapid query response
When it comes to job tracking and ticketing, we speed up our response time to your requests with a coordinated work plan. Our flexible support agreements give you immediate access to our helpdesk technicians who are just a click away.
Invest in credibility
We take the time to determine your case thoroughly and remain personal throughout the process. You are always made to feel welcome. We work exceptionally hard to build trust with you. We make your helpdesk experience enjoyable.
Glad we could help. Let’s know if you have further questions. Cicom customers can call 1300 324 266 or place queries simply by using a desktop app.
Logging your problem with Cicom is easy and our proactive technicians make ticket resolution their top priority.