Last Updated: February 9, 2026
Cloud phone systems (Cloud VoIP) are becoming increasingly popular for businesses of all shapes and sizes in the Northern Rivers NSW and across Australia. If you are thinking about upgrading, Cicom can design and manage a business-grade VoIP system tailored to fit your operations.
Is a Cloud Phone System Right for Your Business?
A cloud-based VoIP system is adaptable to any scenario and is particularly suitable for:
- Businesses needing more agility to respond to a changing world.
- Multi-site companies needing a unified communication server.
- Rapidly growing start-ups with unpredictable future needs.
- Remote or work-from-home teams requiring office connectivity anywhere.
- New businesses that want to conserve capital by avoiding expensive hardware.
- Established businesses out of contract and looking for cost savings.
Why Choose Cloud VoIP? (The Benefits)
Your phone system should be scalable and efficient so that you manage services in a less costly, more streamlined manner.
- Mobility: Access your phone and work from anywhere with an internet connection using handsets, softphones, or mobile apps.
- Business Continuity: Hosted in a data centre, keeping your system safe from site disruptions like fire or flood so your business stays online.
- High-End Features: Virtual assistants, auto-attendants, and message-to-email included with no extra cost.
- Easy Updates: Remotely administered changes mean new features and call flows without onsite callouts.
- Scalability: Scale up or down instantly by adding or removing extensions and virtual lines through simple configuration.
- Cost Savings: Lower local call costs by up to 40% and international calls by up to 90%.
Elevate Your Workflow with Microsoft Teams Calling
Transform your communications by integrating your Cicom Cloud VoIP directly into the Microsoft Teams interface you already use every day.
- One Unified App: Make and receive external business calls directly from within Microsoft Teams on your desktop or mobile.
- Simplify Your Tech: Eliminate the need for separate phone hardware or multiple apps. Teams becomes your all-in-one hub for chat, meetings, and voice.
- Seamless Integration: Keep your existing local numbers while gaining the power of Microsoft’s collaborative tools.
How It Works: No More Bulky Hardware
VoIP stands for Voice over Internet Protocol. It uses the internet to make calls to other fixed-line numbers instead of the old copper network.
- The Cloud PBX: Your server resides in a secure data centre rather than on your wall.
- Flexible Deployment: Each handset communicates directly through the internet to your Cloud PBX.
- Simple Implementation: If you have internet, you are most of the way there. Deployment is quick and managed via a centralised portal.
How CICOM Helps You Make the Switch?
Migrating to a Cloud VoIP service is a streamlined process when you follow these steps:
- Request a Quote via the form below
- Number Porting: Identify the phone numbers you need to keep for minimal disruption.
- Map Your Flow: List extension names and work through your call flow with our experts.
- Go Live: Set a deployment date in tandem with number porting for a seamless transition.